Account Manager

Company Overview

Lightmark Media is a full-service digital marketing agency that specializes in lead generation systems for real estate and private capital companies. At Lightmark Media, we focus on growing small and mid-sized real estate, investing, and private capital/equity companies through Internet marketing and website development, and we deliver it with unrivaled customer service. Our team members are relationship-focused, results-driven and committed to improving our clients’ brand and bottom line.


Job description

Account Managers at Lightmark Media serve as the face and voice of the company to our clients – and they serve as a client’s advocate inside the company.

Put another way, account managers are responsible for maintaining high levels of client satisfaction through communication and project management – and they’re responsible for making sure the clients get the results they expect.

An ideal candidate is a confident, proactive, and detail-oriented person who enjoys working with people, being part of a close-knit team, and mastering digital marketing, especially paid traffic campaigns.

To thrive in this role, you should:

  • Uphold our core values
  • Be motivated by helping others succeed
  • Have excellent attention to detail
  • Display outstanding communication skills, both written and verbal
  • Manage schedules and prioritize tasks effectively
  • Enjoy problem solving, exercising sound judgment, and working independently
  • Complete responsibilities accurately and in a timely manner
  • Interact professionally and effectively with clients and co-workers
  • Be comfortable using technologies such as Google Sheets, various social media platforms, and marketing analytics systems
  • Plan on becoming proficient and certified in Google Ads and Facebook Ads Manager
  • Be excited about the prospect of becoming a Digital Marketing expert

In sum, we’re seeking a passionate, proactive, and detail-oriented person to join our team.

Responsibilities

Account Managers are responsible for maintaining high levels of client satisfaction.

Responsibilities include:

  • Creating and maintaining strong relationships with clients that are based on honesty, empathy and mutual respect
  • Managing client expectations
  • Manage projects in our project management platform
  • Daily use of Google Ads and Facebook Ads Manager to monitor campaign performance
  • Maintain the technical integrations between paid traffic systems and other systems
  • Perform ongoing quality control checks on campaigns and client-facing systems
  • Effective and proactive cross-team communication

Qualifications

Required

  • Bachelor’s degree or equivalent in terms of relevant experience
  • Commitment to personal and professional growth
  • The ability to learn quickly and apply newly acquired knowledge/skills
  • Ability to follow a structured checklist consistently
  • Excellent organizational skills, attention to detail, and the ability to adapt and prioritize
  • Ability to work independently and as part of a team
  • Excellent verbal and written communication skills

Optional but Desired

The ideal candidate for this position is already comfortable with or willing to learn about:

  • Paid Traffic systems – SEM, Google/Youtube Ads, Facebook/Instagram Ads
  • Knowledge of real estate and real estate investing (our main focus as an agency)
  • Customer Relationship Management Systems (CRMs) such as Podio, InfusionSoft, and Salesforce
  • Online Web Tools (Teamwork PM, Dropbox, Amazon S3, etc.)

The ideal candidate also has:

  • At least 1-2 years of experience directly interfacing/communicating with clients/customers
  • Experience with Digital Marketing

Note: We’re happy to offer training to the right person.


Apply

We’re seeking a confident, proactive, and detail-oriented person to join our Athens-based team. If you believe you would excel in this role, it may be the perfect opportunity for you.

Apply